Chest prize not given?

Discussion in 'Help' started by Cosmetology, Sep 14, 2017 at 1:13 AM.

  1. Cosmetology

    Cosmetology New Member

    Joined:
    Aug 15, 2017
    Messages:
    6
    I opened an iron crate and was given a death sound for murder but it didn't give it to me.
    When I try to select it to turn it on, it asks me if I would like to purchase it as if it is not unlocked.

    https://imgur.com/a/Z0iSY
     
  2. ToastyTunes

    ToastyTunes ToastyTunes Staff Member Moderator

    Joined:
    Feb 23, 2017
    Messages:
    109
    Hey bud, this is currently a well-known issue and we are trying our best to fix this bug, you can try to PM a Manager on our discord for more info if you need ;)
     
  3. Cosmetology

    Cosmetology New Member

    Joined:
    Aug 15, 2017
    Messages:
    6
    Oh ok, thanks. Will we eventually receive these items? Honestly I have been talking to an admin on discourse for about a month now about another issue I had and seem to be getting no where with little to no replies.
     
  4. ToastyTunes

    ToastyTunes ToastyTunes Staff Member Moderator

    Joined:
    Feb 23, 2017
    Messages:
    109
    Your items are not guranteed to be returned but you can try your best and PM Kuro or Naz as they are one of the most active and responds quite quickly.
     
  5. Cosmetology

    Cosmetology New Member

    Joined:
    Aug 15, 2017
    Messages:
    6
    https://imgur.com/a/BWTaM So it happened again today if I should report it again. And they referred me to ProfessorHemlock and MCFinest_Danny who haven't been answering me at all. Not sure really where to turn at this point because this is getting quite ridiculous.