been waiting almost 2 hours for my expert rank were is it

i just spent about 30 dollars on a 12 island spot for skyblock and i bought an expert rank where is it im a bit upset

 

If your purchases haven't come through, please email support at [email protected] with the receipt you should have received at the mail address you provided, your ign and description of the problem. They'll get back to you as soon as possible. Sorry for any inconvenience this issue may have caused.

 

Try switching to PokeWorld or relogging even. If this doesn't work, contact support as Lord has said.