didnt recieve anything after paid

Discussion in 'Donation Help' started by Beacon_King_, Feb 24, 2018.

  1. Beacon_King_

    Beacon_King_ New Member

    Joined:
    Nov 30, 2017
    Messages:
    2
    IGn Beacon_King_ I paid for 5x exp share with paymentwall but i am not getting any email or stuff ig,Please help me have a check withing my ign TY
     
  2. UV_Hail

    UV_Hail Well-Known Member

    Joined:
    Aug 2, 2017
    Messages:
    402
    Hello Beacon_King_,

    Your purchase did go through, if you still have not received your items, try double checking the spam folder of the email you submitted to see if you can find the receipt. Once locating the receipt, please email [email protected] with your receipt, transaction ID, and in game name and they will sort out the issue for you! Thank you for your patience, if you have any other questions feel free to message me on discord or on the forums!
     
  3. Beacon_King_

    Beacon_King_ New Member

    Joined:
    Nov 30, 2017
    Messages:
    2
    Sorr tho,i have checked my email,didnt recieve any Email about the purch,also i didnt recieve item in game,please give me some suggestion
     
  4. cuddlycreeper98

    cuddlycreeper98 Goddess of Animals / Ex Staff Manager-Senior Mod

    Joined:
    Apr 4, 2017
    Messages:
    1,897
    Hi there! If you didn't receive a receipt, chances are, you didn't actually purchase it. Please check your account and see if it took money out, because if it did, send proof of that to the support email. They should be able to help out even with that.