unable to buy items from store.

Discussion in 'Help' started by Dr_PaidPhysical, Jan 5, 2021.

  1. Dr_PaidPhysical

    Dr_PaidPhysical New Member

    Joined:
    Jan 5, 2021
    Messages:
    2
    when i try to buy an EXP share and some rare candy's i get this error message: "Check your account at your card issuer before retrying this card.", i know it works because i used it to get a rank in Hypixel after seeing this error message.
     
  2. TurtleBallistic

    TurtleBallistic Sr. Moderator Staff Member

    Joined:
    Jul 10, 2017
    Messages:
    87
    Hi,

    Make sure to check on the status of your card and maybe contact the card company if needed. I'm not sure if this is a card issue, but I believe that error message usually indicates some type of issue with processing the purchase through to the company.
     
  3. Dr_PaidPhysical

    Dr_PaidPhysical New Member

    Joined:
    Jan 5, 2021
    Messages:
    2
    why would there be a problem with the card company when i made a purchase on the same card on hypixel
     
  4. TurtleBallistic

    TurtleBallistic Sr. Moderator Staff Member

    Joined:
    Jul 10, 2017
    Messages:
    87
    It's possible the purchase is being denied because of the address or origin, but I'm not entirely sure if that would happen.