Buying Rank Issue

Discussion in 'Donation Help' started by Ryan Haas, Dec 15, 2017.

  1. Ryan Haas

    Ryan Haas New Member

    Joined:
    Oct 19, 2017
    Messages:
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    Hi, I tried donating for the Legend rank while it was on sale. I used PaymentWall for my purchase but it hasn’t been accepted. On the PaymentWall website it says the status of the order was initiated but nothing else has happened. If someone could help me it would be much appreciated. Thanks.
     
  2. UV_Hail

    UV_Hail Well-Known Member

    Joined:
    Aug 2, 2017
    Messages:
    402
    Hello Ryan Haas,

    Did you receive an email containing your receipt for the purchase?
     
  3. Ryan Haas

    Ryan Haas New Member

    Joined:
    Oct 19, 2017
    Messages:
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    I did not. Nothing was sent to my email. I attached a screenshot to the PaymentWall page. I also was screen recording during the purchase as well if that would help with anything.
     

    Attached Files:

  4. UV_Hail

    UV_Hail Well-Known Member

    Joined:
    Aug 2, 2017
    Messages:
    402
    Hmm, that's an odd situation, try messaging one of our managers on discord (MrJoshyy) with an explanation of what happened as I am not sure if that purchase even went through. Hopefully he can get you sorted out, sorry for the inconvenience, if you have any other questions feel free to message me on discord or on the forums! :)
     
  5. Ryan Haas

    Ryan Haas New Member

    Joined:
    Oct 19, 2017
    Messages:
    5
    Okay, thank you for your time! I appreciate it.