Did not receive Expert rank purchase

Good afternoon support,

I purchased the rank under my son's user name and it has been over an hour. He has not received it yet.
Please let me know what the next step is.

Here is the transaction ID

• Transaction ID: 508275046J0665933

Thank you.

 

Hello PsychPikachu,

Sincerest apologies for the inconvenience, please email [email protected] with a copy of your receipt, the transaction ID, your son's in game username, and an explanation of what you have not received. Your email should be reviewed within the next day and a rank will be delivered. In the mean time, try relogging into the pokeworld gamemode on our server specifically. Sorry again, if you have any other questions feel free to message me on discord or on the forums.

 

Thank you.