My user is LeoThePro190 here is a link to the email i got sent for the purchase https://mail.google.com/mail/u/0/#inbox/15f72dd539750e76 please look and give me my purchase if you couldnt click on link contact me by discord #0485LeoThePro190 and ill send u pic
Would you mind checking the incubator at the PokeCenter for the egg. It does say you purchased one but it should appear in the incubator.