Lost Items/Pokémon & Donation Guidelines

Discussion in 'General Discussion' started by ToastyTunes, Nov 24, 2017.

  1. ToastyTunes

    ToastyTunes ToastyTunes

    Joined:
    Feb 23, 2017
    Messages:
    319
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    PokéFind Lost Items/Pokémon & Donation Guidelines

    Hello Trainers! Have you lost your Pokémon/Item before in PokéWorld? Have you not recieved your purchased items before? This guide will explain briefly on how to retrieve back purchased goods and lost Items/Pokémon :D

    Purchased Goods
    If you haven't recieved your ranks/purchased goods for more than 15 minutes, relog! If your purchased goods are still not there, email [email protected]

    How to email [email protected]

    1.
    Go type "gmail.com" in your web address. If you do not have gmail, use another website that supports your email.
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    2. Compose an email by clicking the compose button - If there is no compose button, make a new email to email [email protected]
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    3. Write down details in the email, send it to "[email protected]" - Include your IGN (In-Game Name), Reciept (Proof Of Purchase) and explaination.
    Use the format of:
    Explaination: (e.g. I didn't recieve my Champion rank)
    IGN: (e.g BobTheBuilder)
    Reciept: (e.g Reciept photo here)

    4. Click Send!

    Lost Items/Pokémon
    If you lost your Items/Pokémon in PokéWorld due to some sort of reason and would like to retrieve it back, follow these steps below! Contact a manager on Discord!

    How to retrieve lost Items/Pokémon

    1. Go join the PokéFind Discord Community! (https://discord.gg/pokefind.co)
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    2. Message a Manager/Administrator that has a dark red colored role!
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    3. Tell them what happened, give out any evidence that may support your case. :)

    How to contact Staff Members for further information/help

    1.
    Join our Discord Community! https:confused:/discord.gg/pokefind
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    2.
    Private Message one of our available staff members, Moderators have blue colored roles while Managers have red colored roles ;) or you can drop a question in #help channel if no staff members are available



    3. Click Send!

    FAQ
    1. How long does it take for a response?
    A: It should be reviewed and responded within 48 hours, if you haven't recieve a reply, contact a staff member through the forums or discord

    2. Where do I open my egg(s) after recieving them?
    A: Your eggs are not located in your inventory, simply type /spawn in chat and go the the PokéCenter, right click the incubator and crack open your selected available egg(s)

    3. I bought items/ranks on the store but I typed my IGN wrongly
    A: Contact one of our managers on discord! https://discord.gg/pokefind




    Thank you for reading this thread :D if you have any further questions or inquires, feel free to drop them in the comment section below!
     
    Last edited: Nov 25, 2017
    evanmarioboy and kdrshv like this.
  2. dombatt1

    dombatt1 Active Member

    Joined:
    Apr 3, 2017
    Messages:
    162
    Great Post Toasty! This will help out the community by alot !!! ;)
     
    Grapes and ToastyTunes like this.
  3. evanmarioboy

    evanmarioboy Member

    Joined:
    May 31, 2017
    Messages:
    69
    Thank you Toasty! This is going to be very helpful!
     
    Grapes and ToastyTunes like this.
  4. HappyEmilyR

    HappyEmilyR New Member

    Joined:
    Jul 20, 2017
    Messages:
    33
    Thanks Toasty this is really handy.. Going to add this link to my useful links for players. <3
     
    ToastyTunes likes this.
  5. ItzDaSquishy

    ItzDaSquishy New Member

    Joined:
    Nov 6, 2017
    Messages:
    30
    This helped me a lot thanks