Purchased Eggs twice, and didn't receive either batch. Help!

I tried purchasing eggs two different times and did not receive either order in game. Both charges have come through on paypal and the credit card they were purchased on. How do I resolve??

Transaction IDs are:
69C55934TM392194U
71M98696NW0735635

 

Update: Transaction ID: 71M98696NW0735635 was receive; however, the other still has not been received. It was purchased over 4 hours ago, and was the first purchase made. Please help!

 

Will be sure to check these out, have you checked your egg incubator?

 

Yes, I received the 5 shiny eggs from another transaction. I am still missing the other 10 Epic eggs and 5 Shinys. Please deposit eggs or refund money!

 

I ordered xp share, candys and lucky egg and haven't received them and it was hours ago can someone help please!!!

 

Could you tell me your IGN?

 

DCGARVEY16

 

Could you go ahead and contact Aaron on discord for further assistance?

 

I still have not received the eggs I paid $80 for... I checked the incubator and there is nothing in it. I need 10 Epic eggs and 5 Shiny eggs per the transaction number listed above.

 

What is your IGN?

 

Negoti8ed