I am contacting a Higher Ranking Member to see what needs to be done. Hopefully they will get back to me soon and I'll update you on the situation.
ok! You need to email support once again and tell them your in game name. Then tell them you went into PokeWorld and still didn't get it
Trying emailing them the receipt for the Egg with your In Game Name and say you did not receive it. Then be patient for a response!